David Balfour Massage is committed to protecting your privacy and safeguarding your personal and health information. As a Registered Massage Therapist (RMT) practicing in Alberta, David complies with the Personal Information Protection Act (PIPA) of Alberta and other applicable privacy legislation.

This Privacy Policy explains how personal information is collected, used, disclosed, and protected in the course of providing massage therapy services and operating this website.

1. Accountability

David Balfour is responsible for ensuring compliance with Alberta’s Personal Information Protection Act (PIPA) and applicable professional regulatory requirements.

If you have questions or concerns about how your information is handled, you may contact:

David Balfour Massage
Email: davidbalfourmassage@gmail.com

2. Information Collected

In order to provide safe and effective massage therapy treatment, we may collect:

Personal Information

• Name

• Address

• Phone number

• Email address

• Date of birth

Health Information

• Health history

• Medical conditions

• Current symptoms

• Treatment notes and assessments

• Appointment records

Website Information

• Information submitted through contact forms

• Newsletter sign-up details

• Basic website analytics (such as general location and site usage data)

Health information is collected only when necessary for assessment, treatment planning, and safe care.

3. Purpose of Collection

Personal and health information is collected for the following purposes:

• Providing massage therapy assessment and treatment

• Maintaining accurate clinical records

• Scheduling appointments and sending reminders

• Processing payments

• Communicating clinic updates or service changes

• Meeting regulatory and legal obligations

Information will not be used for purposes other than those identified without your consent, unless required or permitted by law.

4. Consent

By providing personal or health information, you consent to its collection, use, and disclosure for the purposes described in this policy.

You may withdraw consent at any time, subject to legal or professional obligations related to record retention and continuity of care.

5. Protection and Storage of Information

Reasonable administrative, physical, and technical safeguards are used to protect personal and health information against loss, theft, unauthorized access, disclosure, or misuse.

Client records are stored securely, whether in electronic or physical form, and access is limited to authorized individuals.

6. Retention of Records

Massage therapy records are retained in accordance with regulatory and professional requirements in Alberta. Records are securely maintained for the legally required retention period and are securely destroyed when no longer required.

7. Disclosure of Information

Personal or health information may be disclosed:

• With your consent

• To insurance providers when required for reimbursement

• When required by law

Information is never sold or shared for marketing purposes.

8. Third-Party Service Providers

The clinic may use trusted third-party providers for:

• Online booking

• Payment processing

• Email newsletters

• Website hosting and analytics

These providers are responsible for safeguarding the information processed through their systems under their own privacy policies.

9. Access and Correction

You have the right to:

• Request access to your personal information

• Request corrections if information is inaccurate or incomplete

Requests must be made in writing and will be handled in accordance with Alberta’s PIPA requirements.

10. Complaints

If you have concerns about how your personal information is handled, please contact David directly.

If your concerns are not resolved, you may contact:

Office of the Information and Privacy Commissioner of Alberta (OIPC)
Website: https://oipc.ab.ca

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal or regulatory requirements. The most current version will always be available on this website.